Refund policy

Returns & refunds

Not quite right? You can return most items within 14 days of receiving them.

What can be returned

  • Unworn items in their original packaging, with all tags and seals intact
  • Earrings can only be returned if the hygiene seal is unopened

What can't be returned

  • Custom-made pieces, unless they arrive damaged or faulty
  • Earrings with an opened hygiene seal
  • Gift cards

How to return

  1. Message us on WhatsApp (+44 7466 528537) or email myjewelbox2@gmail.com within 14 days of delivery, with your order number.
  2. We'll reply with the return address and instructions. Please don't send items back without contacting us first.
  3. Return postage is paid by you. We recommend a tracked service, as we can't refund parcels lost on the way back.

Refunds

Once your return arrives and we've checked it, we'll refund you to your original payment method within 10 working days. Your bank may take a few extra days to show it. We'll also refund the original standard delivery charge. If you paid for Next Day, we refund the standard delivery amount.

Exchanges

Want a different colour or size? The quickest way is to return the item for a refund and place a new order. Or message us and we'll help.

Damaged, faulty or wrong item

Check your order when it arrives. If anything is damaged, faulty or not what you ordered, send us a photo within 48 hours and we'll replace or refund it, including postage.

Your legal rights

This doesn't affect your statutory rights. If you're in the UK or EU, you can cancel your order for any reason within 14 days of receiving it.